Skip to content
Get Tempo Book It
Docs Support

Support

Let's get you unstuck

Most questions are answered in a minute here. When they aren't, a real person replies.

Common problems, quick fixes

The troubleshooting guides, grouped by symptom.

Setting up and pages

Terms and sessions

Accounts and booking

Registers and profiles

Emails

Most-read guides

Quick start: from install to first booking Installing the plugin How pricing works: duration products explained Building the timetable and generating sessions How booking credit works Branding & vocabulary: make Tempo speak your sport's language

For Tempo customers

Ask us anything

Tell us what you clicked and what happened, and attach a screenshot when you reply to our first email if you can; it halves the back-and-forth.

Goes straight to the studio inbox. No ticket numbers, no portals.

Tempo is a small studio; emails are answered by the developer who built it. The Licence tier starts with a 14-day free trial, and refunds after that are handled by our checkout partner, but your request starts and ends with this form.

Pre-sales

Not a customer yet?

Ask about a demo, whether Tempo fits your club, or Launch-tier onboarding. Pre-sales questions go to their own queue, so they never sit behind support tickets.

  • Product questions and demos, answered honestly
  • Launch-tier onboarding, scoped before you pay
  • Agencies and multi-site pricing: see For web designers