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Managing credit as an admin

Add, reduce and extend credit from the office, with everything emailed and audited.

Most credit creates itself through cancellations. The Tempo → Credit screen is for the rest: goodwill gestures, compensation, corrections, and answering "what's on this family's account?" with the full picture open in front of you.

Your site may use different words. Tempo lets you rename class, student and teacher under Settings → Branding & vocabulary; these docs use the defaults.

The account view

Pick an account and you see their balance, every lot (original amount, remaining, expiry, status) and the full append-only history: issued, spent at checkout, expired, adjusted, refunded. It's the same picture the family sees on My Account, plus your admin actions.

Add credit

Add an amount with a reason (required, audited) and optionally a custom expiry date (must be in the future; otherwise your default applies). The purchaser gets the standard credit-added email automatically, so a goodwill gesture always announces itself.

Note

Credit always goes to an account that can spend it. A parent-managed child can't hold credit (no login, no checkout), so the screen directs it to the paying parent instead.

Reduce a lot

Reductions correct mistakes ("issued £40, meant £20") and can't exceed the lot's remaining value. The adjustment is written to the history and the family is emailed about it; silent shrinking of someone's balance isn't a thing this system can do.

Extend a lot's expiry

For active lots only, and forward only: an earlier date is rejected, so the tool can never quietly shorten anyone's credit. Extending re-arms the expiry reminder email. An already-expired lot is never reactivated; if the club decides expired credit deserves another life, add a fresh lot with a reason, which keeps the history honest.

Where the other credit levers live

Issuing credit against specific bookings (cancelling with credit, credit-only goodwill on kept bookings) is done from the Bookings hub singly or in bulk, where the anti-double-compensation checks see the bookings in question. Refunds, the money-actually-leaves path, are their own administrator-only flow. And the whole ledger, like everything else, is inspectable in the audit log.

How booking credit works The club's alternative to refund headaches: where credit comes from, who owns it, and how it gets spent. Recording refunds The two-step refund flow: Tempo records and cancels, WooCommerce returns the money. Bulk actions: acting on many bookings at once Email families, move bookings to a replacement session, issue credit or cancel, always via a confirmation screen.