Promo codes

Promo codes live under TBI Box Office → Promo codes. As soon as one code exists, the checkout gains a promo code box; until then buyers never see one.

Creating a code

New code asks for:

• The code itself, and an optional label buyers see ("Early bird 10% off").
• Discount type: a percentage off, or an amount off in your currency.
• Applies to: everything, chosen events, or chosen performances.
• Valid from and valid until, both optional. Leave them empty and the code is always valid.
• Maximum uses, where 0 means unlimited.
• Minimum tickets in the booking before the code applies.
• Status: active or paused.

How a code is applied

A code is applied to the whole booking, at checkout and at the box office till. The buyer sees the discount before they pay. A use is counted only when the order is paid, so an abandoned checkout does not eat into a capped code.

Editing, pausing and deleting

Pause a code to stop it working without losing it. Deleting a code is final for the code, but orders that used it keep their discount.

Seeing how a code did

The Promo codes table in Reports lists the orders that used each code, what the discount cost and what those orders were worth.