The box office till

Someone walks up to the desk, or rings in. The till is where you sell to them. It lives under TBI Box Office → Box office, and anyone with the Tempo manager role or above can use it.

Sales made here are paid on the spot and appear in Orders like any web sale, so the reports and the cash-up include them. There is never a pending order, so seats are never left stuck.

Step 1: pick the seats

Choose the performance. The till lists every published performance, including ones not yet on public sale, so staff can sell before the on-sale time.

For a seated performance you pick seats on the same seat picker buyers use, with the same bands, attributes and colours. For general admission you enter quantities per ticket type instead. The seats are held while you take payment, exactly as they are for a web buyer; if the hold runs out before the sale completes, the till asks you to pick them again.

Step 2: take payment

• Customer: a name, which defaults to "Walk-up", and an optional email. If you enter an email, the tickets are sent there.
• Promo code, optional, applied when the sale completes. See Promo codes.
• Payment, one of:
  • Cash. Enter the cash tendered and the till works out the change.
  • Card (terminal). For a card machine of your own. Type the reference from its receipt if you want it on the order.
  • Card reader. A Stripe Terminal reader driven from the till. See Card readers with Stripe Terminal.
  • Complimentary. No charge, with an optional reason.

Complete sale takes the payment, marks the order paid and releases the hold.

After the sale

The receipt screen offers Print tickets, Email tickets (to the address you entered, or one you type now) and New sale, which takes you straight back to step 1 for the next person in the line.

Cash-up

Every till sale records who took it and how it was paid. At the end of the night the Box office cash-up table in Reports shows what each member of staff took in cash, on card and as complimentary, by day.